dexwin Casino & Sportsbook Data Care

This page describes what we collect when you use dexwin and how we keep that data protected. We take privacy seriously because your personal information—your email, your identity documents, your payment details—is entrusted to us only once and must be guarded with care. We do not sell your data, we do not share it casually, and we do not expose it to unnecessary third parties.

Our dexwin platform operates across supported regions, including Jakarta, Surabaya, Bandung, and Medan, using payment gateways like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you use any of these services through our app or browser, data flows between your device, our servers, and those trusted third-party providers. We explain exactly what happens in this policy—no hidden clauses, no vague language.

If you have questions about how we handle your data or wish to request access to what we hold about you, reach out to our support team. We respond in English and Indonesian and take every privacy question seriously.

What Data We Collect When You Join dexwin

When you create a dexwin account, we collect your email address, a password you choose, your full name, date of birth, and your residential address. We also ask for a photo of your national ID, passport, or driver's license. We scan this document using an automated identity-verification system to confirm your identity and age. We keep this document on file to comply with Know Your Customer (KYC) regulations and to prevent fraud.

Once your account is active, we collect data about your activity: which games you play, which markets you bet on, how much you deposit and withdraw, and when you log in. We log your IP address and device type (Android, iOS, desktop) so we can detect unusual access patterns and protect your account from unauthorized use.

We also collect information you provide voluntarily—support tickets you submit, preferences you set in your account, and any communications you send us. We use this data to improve our service, respond to your requests, and troubleshoot issues.

We do not collect unnecessary data

Our dexwin platform asks only for information we need to verify your identity, process your payments, and keep your account secure. We do not collect data about your browsing history outside dexwin, your location (beyond what your IP provides), or your credit history.

How We Use Your Data on dexwin

We use your personal data for six main purposes: to verify your identity (KYC), to process your deposits and withdrawals, to settle your bets and gaming outcomes, to detect fraud and prevent abuse, to comply with legal and regulatory obligations, and to communicate with you about your account.

We do not use your data to build marketing profiles or sell information to advertisers. We do not share your betting history with third parties. We do not use your data for purposes other than those listed above unless you give us explicit permission.

Your account data is encrypted at rest and in transit. When you log in via our Android APK or iOS browser, your credentials are transmitted over SSL encryption—the same standard used by banks. Your balance, transaction history, and game activity are stored in encrypted databases behind firewalls.

Identity verification: We scan your ID to confirm your age and identity. This protects us both.
Payment processing: We share payment details with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks to complete transactions.
Fraud prevention: We monitor for suspicious patterns—multiple logins, rapid deposits and withdrawals, unusual betting—to protect your account.
Legal compliance: We retain account records and transaction history as required by law for disputes and regulatory audits.

Third-Party Processors and Data Sharing on dexwin

Our dexwin platform uses third-party service providers to deliver core functions. Payment gateways (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information directly—we do not store your e-wallet or bank credentials on dexwin servers. You authorize these payments directly with your payment provider.

Our servers may sit outside Indonesia. Our primary database and backup systems operate in secure, ISO-certified data centers with redundancy and monitoring. We do not move your data unnecessarily, and we do not share it with any party beyond what is required to deliver our service.

We use third-party vendors for identity verification (document scanning), abuse detection (pattern analysis), and account security (password reset systems). All these vendors sign data-processing agreements with us that require them to protect your information and use it only for the purposes we specify.

Your Rights Regarding Data on dexwin

You have the right to request access to all data we hold about you. Contact our support team with a formal data-access request, and we will provide a complete export of your personal information, transaction history, and account activity within a standard timeframe.

You have the right to request correction of inaccurate data. If your email, address, or name is wrong in our system, contact support and we will update it.

You have the right to request deletion of your account and associated data. If you close your account, we delete most personal data within a compliance window (typically 90 days), except where we are required by law to retain records for regulatory purposes.

You have the right to know if your account has been compromised. If we detect unauthorized access, we notify you immediately and help you secure your account.

Cookies and Mobile App Data on dexwin

Our dexwin web interface uses cookies to maintain your login session and remember your preferences (language, notification settings). We do not use cookies for tracking or marketing. If you disable cookies in your browser, you can still use dexwin, but you will need to log in each time.

Our Android APK and iOS web access do not use cookies in the traditional sense. Instead, we use secure session tokens that expire when you log out or after a period of inactivity. Your phone's local storage may cache some non-sensitive data (game titles, odds) to reduce data usage and improve loading speed. This cache is not shared with other apps and is cleared when you log out.

We use push notifications on Android to alert you about new matches during Liga 1 season, Piala AFF tournaments, or other major events. You control notification settings in your account preferences. Disabling notifications does not affect your access to dexwin.

Data Retention and Deletion on dexwin

We retain your account data as long as your account is active. Once you close your account, we delete most personal information within 90 days, except where law requires us to keep records. Transaction records and account history are retained for seven years to comply with financial and gaming regulations.

We do not delete data that has been anonymized. Anonymized transaction data (without names or identifying information) may be retained for statistical analysis and service improvement.

Data Breach and Security Incident Response

If we discover that your dexwin account has been compromised or that unauthorized access has occurred, we notify you immediately via email and in-app alert. We investigate the breach, secure your account, and provide guidance on resetting your password and enabling additional security measures.

We maintain incident-response procedures and regularly test our security systems. We do not guarantee that our systems are unhackable, but we invest in industry-standard protections and respond swiftly to any signs of compromise.

1

We collect only essential dataScope

Email, ID, payment info, and activity logs—nothing more. No third-party marketing data.
2

Encryption protects data in transit and at restSecurity

SSL encryption for logins, encrypted databases for storage, firewalls for access control.
3

Third parties sign strict agreementsVendors

Payment gateways, ID verification, and other vendors are bound by data-processing contracts.
4

You can access, correct, or delete your dataRights

Request your data anytime through support. We comply within a standard timeframe.

Policy Updates and Contact

We may update this privacy policy from time to time as our service evolves or as regulations change. When we make material changes, we notify account holders via email and post the updated policy on dexwin. Your continued use of the platform after an update constitutes acceptance of the new policy.

If you have questions about our privacy practices, wish to request access to your data, or believe your privacy has been violated, contact our support team. We respond in English and Indonesian and take every privacy concern seriously. Our commitment to data protection is not negotiable—it is foundational to how we operate dexwin and maintain your trust.